Client:
A newly promoted manager in a mid-sized technology company.
Challenge:
The client struggled with effectively communicating their expectations and providing constructive feedback to their team. Additionally, they found it challenging to manage their emotions during high-pressure situations, leading to strained relationships with team members.
Solution:
Through one-on-one coaching sessions, we worked on:
- Enhancing communication skills by using structured frameworks for giving feedback and setting clear expectations.
- Building emotional intelligence by identifying emotional triggers, practicing active listening, and developing empathy.
- Role-playing scenarios to practice handling difficult conversations and managing team conflicts.
Outcome:
Within three months, the manager reported a noticeable improvement in team engagement and productivity. Peer and direct report feedback highlighted their increased clarity in communication and a more composed, approachable demeanor during stressful times.
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